We live in a world fueled by transactions.
Service transactions, financial transactions and personal transactions.
Nearly everything we do is in exchange for goods, services or an emotional response.
From tapping your Oyster Card at the tube station to handing over cash in your local store and calling your friend to invite them for a coffee.
Our days are filled with transactions.
Successful transactions please all participants:
I get a tube to work, TFL gets £2.80
I get a bottle of wine, Budgens gets £5.60
I ring a friend, we both go for coffee.
When transactions run smoothly and both parties are happy everything is golden.
But what happens when one party isn’t so satisfied?
99% of the time the transactions that leave us most frustrated are financial transactions. After all, for most of us, that money has come from hard work. From time spent doing something that perhaps we would rather not be doing. The transaction of work.
My services in exchange for monetary reward.
It’s what makes the world go round.
So when we pay for something and we aren’t entirely satisfied, we not only are losing our money but are also inadvertently losing our time, and time is precious.
Even more precious than money.
So what should you do about it?
It took me many years to have the confidence to complain. In fact, this confidence coincided with me starting my first job. As my time was spent more and more working my money became more and more precious and so my tolerance for poor customer service and unfair transactions lowered significantly and quickly.
As the consumer in financial transactions, it is WE who often get the unfair deal, therefore it is US that must initiate events to ensure the transaction is re-balanced.
Complaining needn’t be rude, aggressive or unpleasant. If you think about it as re-balancing a transaction, it becomes a whole lot more simple.
When the transaction is re-balanced, both party’s are happy again.
And life continues to be golden.